We accept returns within 21 days of receipt if the puzzle is unopened (in the original shrink-wrap) and undamaged (no dents or creases).
(We can’t refund the original shipping costs and customers are responsible for paying return postage.)
If the puzzle(s) arrive to us undamaged and unopened, we will refund the price paid for the puzzle(s). We cannot issue refunds for puzzle(s) that arrive to us in an unsellable condition. Puzzles must be shipped to us in a corrugated cardboard box with padding that prevents any damage, including denting, creasing, and crushing, from occurring. We will not accept returns of puzzle(s) that are mailed in envelopes, paper bags, plastic bags, padded mailers, or are mailed “naked” without any outer packaging for the puzzle and its box. We recommend insuring the package in case the package is lost or damaged in transit.
Please e-mail us at [email protected] if you need to return a puzzle.
An exchange is essentially a Return plus a new order. Please follow the instructions for a Return, and then place a new order for the new puzzles you are wanting.
If a puzzle is defective in any way, the manufacturer will replace your puzzle with a puzzle of the same design. Please email us at [email protected] for instructions on how to contact the manufacturer for your replacement.
All sales are final, however you can cancel your order if you contact us before the order has been processed and shipped. We’ll gladly credit the amount back into your credit card used for the purchase.
Any credits due will be applied upon receipt of the returned product.
Prestigious Puzzles, LLC – Returns
312 NW 46th Street
Deerfield Beach, FL 33064